Returns & Refunds
Returns & Refunds
RETURNS AND REFUNDS
Last updated: 16 October 2026
We want you to love what you buy from evarondalix.com. If something does not fit or is not quite what you expected, you can return it. This policy explains how.
YOUR 14 DAY RIGHT TO CANCEL
Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days without giving any reason. The 14 days start on the day you, or someone you name other than the courier, receive your goods. If your order arrives in more than one parcel, the 14 days start from the day you receive the last item.
To cancel, just let us know clearly by email at info@evarondalix.com before the 14 days have passed. Please include your name, your order number and the items you would like to return.
Once you have told us, you then have a further 14 days to send the items back to us.
HOW TO RETURN AN ITEM
1. Email us at info@evarondalix.com with your name, order number and the items you are returning.
2. We will reply with the return address and any instructions you need. Please do not send items back before contacting us, as our registered office address is not a returns address.
3. Pack the items securely, ideally in the original packaging, and include a note with your order number.
4. Send your parcel using a tracked service and keep your proof of postage until your refund has been processed.
CONDITION OF RETURNED ITEMS
Items should be returned unworn, unwashed and in their original condition, with all tags still attached. You are welcome to try items on to check the size and fit, in the same way you would in a shop.
If an item comes back worn, washed, damaged, marked or without its tags, we may reduce your refund to reflect the loss in value.
ITEMS THAT CANNOT BE RETURNED
For hygiene reasons, underwear, swimwear and earrings cannot be returned once the hygiene seal or protective packaging has been removed, unless they are faulty.
RETURN SHIPPING COSTS
If you are returning an item because you changed your mind or it did not fit, you are responsible for the cost of sending it back to us.
If the item is faulty, damaged or not what you ordered, we will cover the return cost.
YOUR REFUND
Once we have received and checked your return, we will email you to confirm your refund.
We will refund the price of the returned items and the cost of standard delivery. Because our standard delivery is free, if you chose Insured Express Shipping we cannot refund the extra £4.95 for express delivery.
Refunds are made within 14 days of us receiving your returned items, or within 14 days of you giving us proof that you have sent them back, whichever happens first. We refund using the same payment method you used to pay. Depending on your bank or payment provider, it may take a few extra working days for the money to appear in your account.
EXCHANGES
We do not offer direct exchanges at the moment. If you would like a different size or colour, please return the original item for a refund and place a new order. This is the quickest way to make sure you get the item you want before it sells out.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives faulty, damaged or is not what you ordered, please email us at info@evarondalix.com within 7 days of delivery with your order number and a photo of the problem. We will arrange the return at our cost and give you the choice of a replacement or a full refund, including the original delivery charge.
This does not affect your statutory rights under the Consumer Rights Act 2015. If a fault appears later, you may still be entitled to a repair, replacement or refund, so please get in touch.
QUESTIONS
If you have any questions about returns or refunds, we are always happy to help.
IMPERIAN LIMITED trading as evarondalix.com
22 Sydenham Road, Smethwick, England, B66 2DE
Email: info@evarondalix.com
Phone: +44 7873 324816